1. What is Luxe by Fancey?
Luxe by Fancey is a natural beauty brand offering premium, handcrafted haircare and skincare products. We believe in providing high-quality solutions that are safe, effective, and perfect for diverse skin and hair types.
2. What makes Luxe by Fancey products different?
Our products are made with carefully selected natural ingredients that are both luxurious and effective. We focus on transparency, sustainability, and inclusivity to ensure that each product meets the highest standards of quality and efficacy.
3. How can I purchase Luxe by Fancey products?
You can easily purchase all of our products directly from our website www.luxebyfancey.com. Simply browse our collection, select the items you want, and proceed to checkout.
4. Are your products cruelty-free?
Yes, all of our products are cruelty-free. We are committed to offering beauty solutions that are both effective and ethical, ensuring no animal testing is involved in the making of our products.
5. Do you offer international shipping?
At this time, we currently offer shipping within the U.S. only. However, we are working on expanding our shipping options in the future to serve our international customers.
6. How long will it take to receive my order?
Orders typically take 3-5 business days to process and ship, depending on your location. You will receive a tracking number once your order has shipped so you can monitor its progress.
7. What is your return policy?
We do not accept returns due to sanitary reasons. If you have any problems with your order, please contact us.
8. Do your products contain any artificial fragrances or dyes?
No, we do not use artificial fragrances or dyes in our products. All of our fragrances are derived from natural essential oils, and we avoid synthetic additives to ensure the best quality for your skin and hair.
9. Can I customize my order?
At the moment, we do not offer product customization. However, we are always open to customer feedback and may introduce custom options in the future based on demand.
10. What if I have sensitive skin or allergies?
We understand the importance of skin sensitivity and strive to create products that are gentle and safe for various skin types. If you have any allergies, please carefully review our ingredient list before making a purchase. If you're unsure, feel free to contact us for advice.
11. Do you offer gift cards?
Yes, we offer gift cards! They make the perfect gift for anyone who loves natural beauty. You can purchase them directly from our website.
12. Can I track my order?
Yes, once your order has shipped, we will send you a tracking number to monitor its delivery status. You can check the status through the shipping carrier’s website.
13. How do I contact customer service?
If you have any questions or need assistance, you can reach our customer support team by emailing customerservice@luxebyfancey.com. We’re here to help!
14. How do I know which product is right for my hair or skin type?
At Luxe by Fancey, we understand that everyone’s hair and skin needs are different. Each product on our website includes detailed descriptions of its benefits and the types of hair and skin it works best for. If you're unsure, feel free to contact our customer support team for personalized recommendations based on your specific needs.
15. What ingredients are in Luxe by Fancey products?
Our products are made with high-quality, natural ingredients such as shea butter, essential oils, plant-based extracts, and vitamins. We strive to keep everything as clean and transparent as possible, with no harsh chemicals, sulfates, or parabens. You can find the full ingredient list for each product on its individual page.
16. Do you offer any discounts or promotions?
Yes, we frequently offer special promotions, discounts, and limited-time offers. Be sure to sign up for our newsletter or follow us on social media to stay updated on the latest deals and offers.
17. What should I do if I have a problem with my order?
If you experience any issues with your order, such as receiving the wrong item, a damaged product, or a delivery problem, please contact our customer support team as soon as possible. We are committed to resolving any issues and ensuring you are satisfied with your purchase.
18. Can I change my order after I’ve placed it?
We process orders quickly to get them to you as soon as possible. If you need to make any changes to your order, please contact us immediately. We will do our best to accommodate changes, but once the order is shipped, we are unable to make adjustments.
19. Do you offer subscriptions or automatic refills?
Currently, we do not offer subscription services or automatic refills, but we are considering adding this feature in the future. Please check back for updates!
20. How should I store Luxe by Fancey products?
For the best results and to extend the shelf life of your Luxe by Fancey products, store them in a cool, dry place, away from direct sunlight. This will help maintain the integrity of the ingredients and keep your products fresh.
21. Are Luxe by Fancey products safe for sensitive skin?
Yes! Our products are made with gentle, natural ingredients suitable for all skin types, including sensitive skin. However, if you have specific skin concerns or allergies, we recommend doing a patch test before using any new product.
22. Can I use Luxe by Fancey products while pregnant or nursing?
While our products are made with natural ingredients, we always recommend that pregnant or nursing women consult their doctor before using any new skincare or haircare products to ensure they’re safe for them.
23. Where do you source your ingredients from?
We source our ingredients from trusted, ethical suppliers who share our commitment to sustainability and quality. Many of our key ingredients are sourced from small scale, fair trade farmers to ensure that we support sustainable practices around the world.
24. Do you have a loyalty program?
Yes, we offer a loyalty program where customers can earn points with each purchase. These points can be redeemed for discounts on future orders. You can learn more about our loyalty program on our website or by signing up for our newsletter.
25. Can I buy Luxe by Fancey products in stores?
Currently, Luxe by Fancey products are only available for purchase online through our website. We are exploring the possibility of expanding to physical retail locations in the future.
26. What should I do if I accidentally ordered the wrong product?
If you’ve ordered the wrong product, please contact our customer service team as soon as possible. We may be able to assist with canceling or changing the order before it’s shipped. Once your order is shipped.
27. Do your products have a shelf life?
Yes, like all natural products, our items do have a shelf life. Each product will have an expiration date printed on the packaging. To ensure the longest shelf life, we recommend using the products within 12 months of purchase.
28. Can I gift Luxe by Fancey products?
Absolutely! Luxe by Fancey products make wonderful gifts. You can purchase products individually or create a customized gift set. We also offer gift wrapping options to make your gift-giving experience even more special.
29. Do you offer samples of your products?
We currently do not offer samples, but we frequently offer mini versions of our best selling products for you to try. Stay tuned to our website and social media for upcoming sample offers and promotions!
30. How do I leave a review for a product?
After purchasing and trying our products, we would love to hear your feedback! You can leave a review on any product page by clicking the “Write a Review” button. Your feedback helps us improve and helps others make informed purchasing decisions.